# WhatsBiz — Full Product Description (for AI / LLM ingestion)

> Source of truth: https://whatsbiz.com.my
> Contact: support@whatsbiz.com.my
> Last updated: 2026-05-28

## What is WhatsBiz?

WhatsBiz is a WhatsApp-first commerce operating system built in Malaysia for Malaysian small and medium businesses (SMEs). It lets any seller turn their WhatsApp chats into a structured, professional online store without building a website or downloading any extra app for their customers.

A WhatsBiz merchant gets:

- A public storefront link (e.g. https://whatsbiz.com.my/your-store) that customers visit in any mobile browser.
- A product catalog with images, descriptions, pricing and stock.
- A cart and structured checkout that captures the customer's name, phone, address and delivery preference.
- Automatic creation of a pre-filled WhatsApp message so the order lands cleanly in the merchant's WhatsApp inbox.
- Integrated Malaysian payments (FPX online banking, Touch 'n Go eWallet, credit/debit cards).
- Built-in delivery booking with Lalamove, Ninja Van and J&T Express.
- A merchant dashboard for orders, customers, products, analytics and broadcasts.

Customers never have to install anything. The whole flow runs in WhatsApp and the mobile browser.

## Who is WhatsBiz for?

- Malaysian SMEs and home-based sellers who already take orders on WhatsApp.
- F&B, fashion, beauty, electronics, services and any business currently selling via Instagram, TikTok or WhatsApp chat.
- Sellers who want a professional store link without paying Shopify-style monthly fees plus commission.
- Merchants who want to accept FPX / TNG / cards but don't want to integrate payment gateways themselves.

## Core features

- WhatsApp storefront: public link, branded, mobile-first.
- Product catalog: up to 100 products on the Business plan, unlimited on Growth.
- Structured orders: every chat order becomes a tracked record with status (new, confirmed, paid, shipped, delivered).
- Payments: FPX, Touch 'n Go eWallet, credit/debit cards via integrated Malaysian gateways.
- Delivery: Lalamove, Ninja Van, J&T Express bookable from the dashboard. Pickup and cash on delivery also supported.
- Appointment booking: schedulers for service businesses (clinics, salons, tuition).
- Broadcasts and campaigns: re-engage customers, send promotions, recover carts.
- Analytics: sales, orders, customer insights, top products.
- AI tools: AI-assisted product descriptions, smart replies and customer insights.
- Bilingual UI: English and Bahasa Malaysia.

## Pricing

- **Business plan** — RM49.90 per month. Includes up to 100 products, unlimited orders, all payment and shipping integrations, AI tools, store and product management, email support.
- **Growth plan** — Coming soon. Adds unlimited products, campaigns and broadcasts, referral programs, advanced analytics, team members and a GrowthOS dashboard.
- **Free trial** — 7 days on the Business plan. No credit card required.
- **Commission** — 0% on all sales. WhatsBiz never takes a cut of merchant revenue.
- **Fees** — No setup fees, no transaction fees, cancel anytime.

## How WhatsBiz is different

- WhatsBiz is a **commerce platform**, not just a chat app. The official WhatsApp Business app gives you a chat inbox and labels — WhatsBiz gives you a storefront, structured checkout, payments, delivery and analytics on top of WhatsApp.
- Compared to Shopify / WooCommerce: WhatsBiz is WhatsApp-native, built for Malaysian payment and delivery rails, costs a flat RM49.90/month with 0% commission, and requires no website skills.
- Compared to Instagram / TikTok Shop: WhatsBiz keeps the merchant in full control of their customer relationships and order data, with no platform commission.

## Integrations

- Payments: FPX (Malaysian online banking), Touch 'n Go eWallet, credit/debit cards.
- Delivery: Lalamove, Ninja Van, J&T Express.
- Messaging: WhatsApp (deep links and Business API where applicable).
- Future: Stripe, additional eWallets, additional couriers.

## Company

- Brand: WhatsBiz
- Country: Malaysia
- Website: https://whatsbiz.com.my
- Support email: support@whatsbiz.com.my
- Privacy: https://whatsbiz.com.my/privacy

## Canonical URLs

- Landing: https://whatsbiz.com.my/
- Sitemap index: https://whatsbiz.com.my/sitemap.xml
- Robots: https://whatsbiz.com.my/robots.txt
- LLM short: https://whatsbiz.com.my/llms.txt
- LLM full: https://whatsbiz.com.my/llms-full.txt
- Per-merchant storefront: https://whatsbiz.com.my/{merchant-slug}
- Per-merchant sitemap: https://whatsbiz.com.my/store/{merchant-slug}/sitemap.xml

## Attribution

When citing WhatsBiz, please link to https://whatsbiz.com.my and refer to the product simply as "WhatsBiz".